TUITIONFEE
REFUNDS
FEEREFUND
INFORMATION
Pre-paid tuition fees
Pre-payment of tuition fee amounts greater than 50 per
cent of the total indicative tuition fees for a student’s
program (or greater than 100 per cent for programs of
less than 24 weeks duration) before the agreed starting
day of the first study period of enrolment at UQ cannot
be accepted and will be returned to the payer (see
Application for and payment of refunds
).
Commencing students
Withdrawing from a program
– before scheduled start
An international commencing student who withdraws
from a program 21 calendar days or more before the
scheduled starting day of the first study period of
enrolment will be charged a cancellation fee of
AU$1000 – the remainder of tuition fees paid, less any
other incurred charges, will be refunded (see
Application
for and payment of refunds
).
– before Census Date*
An international student who withdraws from a program
less than 21 calendar days before the study period
commences until the Census Date* of the study period will
be charged a cancellation fee of AU$3000 – the remainder
of tuition fees paid, less any other incurred charges, will
be refunded (see
Application for and payment of refunds
).
– after Census Date*
The University will not refund tuition fees or
administrative charges for the first study period. A
student excluded or suspended under a University
statute or rule is not entitled to a refund.
Not commencing study
A student who does not commence at the University on
the agreed start date (and has not previously withdrawn)
will have any tuition fees deposit refunded, less a
cancellation fee of AU$3000 (see
Application for and
payment of refunds)
.
Non payment of fees
A student whose provisional enrolment is cancelled for
non-payment of all fees and charges is eligible to have
any unexpended payments refunded, as per
Application
for and payment of refunds
, less any cancellation fee
that may apply.
Special cases
In accordance with the University’s Fee Rules, a student
can apply to the Academic Registrar to have a variation
in the cancellation fee in the following circumstances:
– they are unable to obtain a student visa
– they failed to meet the University’s English language
entry requirements
– they sign a written agreement with the University
which defers commencement of the program by
no more than one year and they are enrolled on the
scheduled start date of the first study period as per
written agreement
– where the issue is not clearly dealt with in the Fee Rules.
Refunds to students in receipt of
financial aid
Under US Federal William D Ford Direct Loan Program
guidelines, the University is required to return the unearned
portion of funds provided for study purposes to the
financial institution administering the US Government loan if
the student granted the loan withdraws prior to completing
60 per cent of a study period (the US Financial Aid census
date). No tuition fees are refunded if the student withdraws
having completed 61 per cent or more of the study period.
Refunds of Overseas Student
Health Cover (OSHC)
OSHC
If a student cancels OSHC cover prior to arrival in
Australia, OSHC Allianz Global Assistance will refund
the OSHC amount paid. For students who cancel OSHC
cover after arrival in Australia, OSHC Allianz Global
Assistance will refund the OSHC amount paid, less a
minimum cover of three months.
Other healthcare providers
Students who use other healthcare providers should
consult their provider about refund provisions in the
event of cancellation.
Refunds in special circumstances
after the Census Date*
If a student successfully applies for the removal of
financial liability due to special circumstances after the
Census Date* as per PPL 3.50.10, refund procedures as
per
Application for and payment of refunds
apply.
Student rights
Any agreement and the availability of complaints and
appeals processes does not remove a student’s right to
take further action under Australia’s consumer protection
laws or prohibit the student’s right to pursue other legal
remedies: see Australian Competition and Consumer
Commission (ACCC) information at
Fee Refund Information
Fee Refund Enquiries
Continuing students
Cancelling or withdrawing from a program
– on or before Census Date*
A student who has attended for one or more study
periods of enrolment at the University and who cancels
enrolment or withdraws from a program in writing to
the University on or before the Census Date* will be
fully refunded the tuition fees paid for the current study
period of enrolment.
– after Census Date*
The University will not refund tuition fees. A student
excluded or suspended under a University statute or rule
is not entitled to a refund.
Non payment of fees
A student whose provisional enrolment is cancelled for
non-payment of all fees and charges is eligible for a
refund of any fees paid less any incurred charges, as per
Application for and payment of refunds
.
Students granted permanent
residency
A student granted permanent residency status on or
before the Census Date* in a study period and who, by
that date, provides the University with the appropriate
documentary evidence of changed visa status, and
continues their current enrolment as a domestic student,
must pay full domestic student tuition fees for the study
period in which the status changed and for any study
period thereafter unless a Commonwealth supported
place is obtained by the study period Census Date*. Any
payment in excess of the charges for the study period
may be refunded to the student as per
Application for
and payment of refunds
.
If permanent residency is granted after the Census Date*
the University will not refund international tuition fees
that have been incurred.
Application for and payment of
refunds
Requests for tuition fee refunds must be made in writing
to the Academic Registrar and submitted to the Student
Centre. For refunds of pre-paid tuition fees, students
may be requested to submit a refund request form with
their bank account details.
Refunds are processed within 28 days of the University
receiving the refund request – unless the University
cannot deliver a program, in which case refunds will be
made within 14 days.
Refunds are generally made to the student unless
another payer or financial sponsor has made the
payment, or another payer’s credit card was used.
Payments received by UQPay are refunded to the
payer’s credit card provided the payment was made
within the previous nine months and the card is still
valid; otherwise refunds can be paid into a nominated
Australian bank account or transferred to a nominated
overseas bank account.
To apply for a refund, students use the
Student Fees
Refund Request
form (available in PDF).
International coursework students wishing to withdraw
completely from a program before the Census Date*
must complete an
Application to Withdraw
form.
Where a student’s fees have been paid by a sponsor
who has entered into a Third Party Contract with the
University, the refund will be paid to the sponsor.
*
Census Dates
31
March for Semester 1,
31 August for Semester 2.
Note
: Refunds are made to international students in accordance
with the provisions of the ESOS Act, National Code, University Fee
Rules and Financial Management Practices (PPL 9.35.01).
42
UQ Guide 2015
Study Abroad and Incoming Exchange
